Authenticity
Disclaimer
Credit Card Policy
Availability, order processing
Pricing, Currency
Shipping Policy
Return Policy
Process your return or exchange
International orders
Privacy Policy

Authenticity

All of our merchandise is brand new and guaranteed to be authentic. Our suppliers include European and domestic authorized dealers. Each item comes with the designer’s brand name, manufactured original case, license, certificate, and cleaning cloth.

You will find the current most up to date collection items on our website however if for any reason you can’t find a particular style or color in our selection our customer service will gladly assist you to research your item availability.

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Disclaimer

BrandNameJeans.com disclaims any indication that it is an authorized dealer or agent of any of the designers whose goods are being offered. All references to brand names such as Cavalli, Just Cavalli, Roberto Cavalli, Dior, Christian Dior, Dolce & Gabbana, D&G, Exte, Fendi, Ferragamo, Salvatore Ferragamo, Ferre, Ferre Jeans, Gianfranco Ferre, Gigli, Iceberg, Ice Jeans, Iceberg History, Miss Sixty, Moschino, Prada, Prada Sport, Versace, Versace Jeans, Gucci, Yves Saint Lauren, YSL, Valentino, Coach, DKNY, Donna Karen New York, are for identification purposes only and remain the registered trademarks of their respective owners and corporations.

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Credit Card Policy

Your credit card will not be charged until your order has been processed and shipped. An authorization will be granted at the time your order is placed.

If the address and billing information of the card holder is verified we will process your order. We reserve the right to hold and delay shipment of orders being sent to an address other than the billing address of the cardholder. We also reserve the right to hold and delay shipment of an order if the billing address and phone you provide cannot be verified or do not match the information on file with the card issuing bank.
All online credit card transactions will be processed using the Authorize.net secure gateway.
Authorize.net is a registered trademark of InfoSpace, Inc. All references are for identification purposes only.
Due to security issues, we can only ship to the address on file with your credit card company at the time of purchase.
We MUST have your correct BILL TO address for verification by your credit card company. This is the address where they send your monthly statement. If any of the information is incorrect, it will delay your order or if it is a real time credit card purchase can cause denial. We will contact you via email if there are any problems. Please understand that this is an internet credit card processing regulation to insure online security and is required by all credit card issuers.

If you wish to have your order shipped to an address other than your Billing Address, the shipping address must be added to your credit card account so it can be verified:
1) Please contact your credit card issuer at their customer service dept (phone numbers located on the back of your card or on your monthly statement).
2) Inform the credit card issuer that you would like to add an authorized alternate shipping address to your account. The information will remain on file for future orders.
If your card issuer does not accept alternate shipping addresses, we can only ship to the verified billing address.

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Availability, order processing, back orders

When you place an order with Brandnamejeans.com, we try to process orders as soon as they are received. Items ordered that are in stock will be shipped in 2 business days. At the time we send out your package you will receive an automated email with your tracking #. At this time we process your payment if you placed your order with your credit card.

Items out of stock or back ordered: We try to offer items currently in stock. However, it is possible that an item ordered will not be in stock. If this happens, we will notify you via email or by phone the approximate time we are going to able ship your order or replace your item with any other style or colors. We regret that it is not always possible to estimate when out-of-stock items will return to stock.

Phone orders processing

1.When you place your order by phone you receive an automated email as an order confirmation. Please check your information if you notice an error please contact us.

2. We will verify your credit card information such as name and billing address with your card issuing organization. We reserve the right to hold and delay shipment of an order if the billing address and phone you provide cannot be verified or do not match the information on file with the card issuing bank.

Due to security issues, we can only ship to the address on file with your credit card company at the time of purchase. If you wish to have your order shipped to an address other than your Billing Address, the shipping address must be added to your credit card account so it can be verified.

3. When order completed you will receive an automated email with your tracking # and instruction to track the shipment.

If you have any question about your order please contact us at 213.746.0574 or email us at info@brandnamejeans.com

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Pricing, Currency

All prices are listed in USD. All payments must be made in USD funds at the current US exchange rate.

Brandnamejeans.com is not responsible for any difference that may arise between the estimated amount of your order and the invoiced amount, due to changing currency rates and bank fees.

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Shipping Policy

Shipping will be estimated based on the weight of your items and the shipping options you choose. Average transit time for FEDEX GROUND SHIPPING is approximately 3-5 business days. We are offering faster shipping methods also like 3 day, 2 day, and overnight. Before you submit your order the system will offer you the shipping options indicated the exact cost you will be charged.

Shipping Address

Due to security issues, we can only ship to the address on file with your credit card company at the time of purchase.

We MUST have your correct BILL TO address for verification by your credit card company. This is the address where they send your monthly statement. If any of the information is incorrect, it will delay your order or if it is a real time credit card purchase can cause denial. We will contact you via email if there are any problems. Please understand that this is an internet credit card processing regulation to insure online security and is required by all credit card issuers.

If you wish to have your order shipped to an address other than your Billing Address, the shipping address must be added to your credit card account so it can be verified:

1) Please contact your credit card issuer at their customer service dept (phone numbers located on the back of your card or on your monthly statement).

2) Inform the credit card issuer that you would like to add an authorized alternate shipping address to your account. The information will remain on file for future orders.

If your card issuer does not accept alternate shipping addresses, we can only ship to the verified billing address.

Lost or damaged package

Brandnamejeans.com does not hold any responsibility for any loss of shipment due to shipping carrier’s mistakes or wrongdoings. However, brandnamejeans.com will may issue a claim on your behalf with the shipping company to resolve the issue as soon as possible.

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Return Guide and Policy

If for any reason you are not satisfied with your purchase .We offer a generous, hassle-free, return policy.

Requests for a return or exchange should be made within 3 business days after the receipt of merchandise. No exceptions.

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Process your return or exchange:

1. Log-in to your account.

Our user center can be reached on the top of each page click ‘Log In’

2. Click the “View Your Order History” link

3. Click on the order number you want to return/exchange.

4. On the order invoice page click the check box next to the item you want to return and then click the “Request Return Authorization” link.

5. On the next page state your reason for return and then click “Submit Request”.

6. We will respond within 3 business days to your request by email.

7. Once approved you will receive an RA number by email.

8. Package the item and write the RA number on the outside of the box. Packages without RA number will not be accepted and will be returned back to you.

9. Ship the box back to us at the address provided via the return authorization e-mail that was sent to you. All items must be back in our position no later than 3 weeks after the shipping date.

10. For an additional charge we can issue a UPS return pick up if you prefer. Please indicate in an email if you are shipping or requesting a pick up.

11. Once the item(s) are received in the same new condition as when originally shipped, for retail customers we will give full exchange credit for the original purchase less shipping costs or you can receive full refund less shipping cost and less 10 % restocking fee.

In order to process the exchange we will charge the shipping cost, which will be calculated based customer location, chosen shipping method, package total weight and value.

For wholesale customers we do not process exchange or refund unless under special circumstances.

12. Please allow 10 to 14 business days for us to receive and process your retail exchange.

13. You will be notified by email when any exchange or returns have been processed.

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International orders

If you reside outside the USA you have two options to place your order and make payment.

1. Wire Transfer

2 .Credit card payment

Wire Transfer -

a) When you place your order the system will offer you two choices to make your payment: Secure credit card and offline payment. Simply choose the offline payment and indicate in your order form (comment section) that you would like to wire transfer. Then we will provide you our banking information via email.(Please make sure you fill out the correct email address and all other information in order for us to communicate with you about your order) If communication cannot be completed your order will be cancelled in 5 business days.

Credit Card Payment –

When you place your order the system will offer you two choices to make your payment: Secure credit card and offline payment. Simply choose the Secure credit card payment

1.The international orders placed outside the US will be processed only if shipping address and credit card holder name match with issuing credit card company.

2. If your credit card information can not be verified We will verify the authenticity of the card holder by charging some small amount , for example ($0.45-$0.95) After 3-4 days please verify the small charge that was made on you credit card and email the exact amount to info@brandnamejeans.com. This value should be exactly the same as brandnamejeans.com initially took from your credit card. If values are matching we will process your order as soon as possible.

3. We accept only International Orders issued in US dollars.

4. According to your answer we will notify you in email when we charged the security amount of your credit card so then you can reply to us with the exact charged amount.

International shipping

International shipping cost depends on the package total weight and your location.. The customer is responsible for the shipping cost and every additional cost (custom, duty brokerage fee) Custom and duty cost need to be paid when you will receive the package in your local post office.

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Privacy Policy

BrandNameJeans.com respects the privacy rights of all customers and site visitors. We have taken measures to insure that your personal information is protected. When registering or placing an order, your personal information such as name, billing address, shipping address, email address, telephone number, and credit card number/expiration date will be collected and stored on our secure server which is hosted on a secure network with limited access. This information is only accessible to a limited number of employees with special access rights. (Note: All online credit card transactions will be processed by the Authorize.net secure gateway.) Your personal information will be used only as necessary to process and ship orders, verify payment authorizations, inform you of shipment and delivery information, personalize your shopping experience, and otherwise communicate with you regarding the status of any outstanding orders, returns, or exchanges in progress. Additionally if you choose to be added to our mailing list, we may inform you by email of new services or special promotions we feel you may find valuable as well as any important changes to our website. You can “opt out” of receiving these types of communication if you wish by choosing to “unsubscribe” from our mailing list.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by Brandnamejeans.com in our user center. We use this procedure to better safeguard your information.

Our user center can be reached on the top of each page click ‘Log In’

You may also can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.